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FAQs

What are the Reception hours?

Reception hours are 8am to 6pm. For late arrivals, or if you require assistance outside these hours, After Hours Management are onsite.

Is there car parking available onsite?

We have secure car parking available for guests free of charge which can be accessed from Caryota Close, off Williams Esplanade. Please note we do have a height restriction of 1.8m at the entry point into the car park. Car parking spaces are limited and are available on a first in basis. Parking is also available along Williams Esplanade.

Do you supply beach or pool towels?

We have pool and beach towels available at Reception for guest use at the pool, beach or day trips out to the reef.

Do you have free of charge WIFI?

Free WIFI is available throughout the resort and all rooms. Login access for the WIFI is given to guests upon checking in to the resort.

Is there cooking facilities available in the rooms?

Our one and two bedroom suites have kitchenette facilities with a cooktop in them. All other room types don’t have a cooktop but do have crockery, cutlery, microwave, bar fridge and toaster. There are also BBQ facilities available onsite for guest use.

What is the depth of your pool and is it heated in winter?

Our pool ranges in depth from 1.1m to 2.7m. Due to fact that we live in a tropical climate, our pool and spa are not heated.

What are your pool opening/closing hours?

Our pool area is open 24hrs. We do ask between the hours of 8pm and 8am, you show respect for other guests and keep noise to a minimum.

Can you swim all year round at the beach?

Swimming is available year round at Palm Cove but please be aware that during November to May, nets are put out for protection against marine stingers. Please read the daily lifeguard board on the beach, or see the lifeguard on duty, for up to date information on what is happening in the water. We urge guests to always swim between the red and yellow flags and not to swim at night, or when the beach is unpatrolled.

Are there BBQ facilities available onsite?

A large BBQ is located in the courtyard adjacent to our pool area. This is free for guests to use and has a wok burner, hotplate and grill facilities. Alternate BBQ facilities managed by the council are located on the beachfront.

Do you have Airport transfers available for guests?

We can organise Airport transfers for guests with an outside company, we just require your flight details. Please contact reception for prices or to arrange a transfer.

Do the rooms have minibars?

Our rooms do not contain minibars however there is a range of snacks, refreshments and alcoholic beverages available for purchase from Reception.

Is there public transport available from Palm Cove to Cairns city?

The local bus company, Sunbus do run a bus service from Palm Cove to Cairns and return. For prices and times please visit www.sunbus.com.au

Are your rooms serviced daily?

Our rooms are serviced daily, apart from Sundays and Public Holidays. Onsite management are available for servicing, or any housekeeping requirements, if needed.

Are we able to book tours directly with Paradise on the Beach and will they pick up from the property?

We have a tour desk located in the reception area of the resort which is open 8am to 6pm daily. All operators will pick up and drop off at the front entrance of the resort.

Do all your rooms have a beach view?

The majority of our rooms overlook our pool and spa area, however, we do have a few rooms with beach views. Please view our accommodation page for information on our room types.

Is there a guest laundry or a dry cleaning service available?

We have a guest laundry located on the ground floor, in the car park. It has two washing machines and two dryers. Laundry powder is available for purchase. There are drying racks available from reception. A dry cleaning service is available Monday to Friday, please enquire at reception.

Is your property smoke free?

We do not permit smoking inside the rooms. However, ashtrays are provided on the balcony or the patio of each room.

Do all rooms have in room safes?

All rooms contain safes. These are located in the wardrobe.

Do your rooms have Foxtel channels?

All rooms have free to air TV along with Foxtel Movie, Sports, News and documentary channels.

Are all rooms accessible by elevator?

Only the 1st and 2nd floors are accessible by elevator, access to the 3rd floor is only accessible by stairs. Please let Reception know at time of booking if you require a room with elevator access. Please also note the majority of our bathrooms are a shower over the bath combination so please advise if you do require a shower only access bathroom.

+61 7 4055 3300
119 – 121 Williams Esplanade, Palm Cove, Queensland Australia 4879
8:00am to 6:00pm 7 Days

Paradise on the Beach Resort Palm Cove
119 – 121 Williams Esplanade, Palm Cove, Queensland Australia 4879

© Paradise on the Beach Resort Palm Cove 2017

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