At Paradise on the Beach, the safety of our staff and guests are of the upmost importance to us. We are closely monitoring the Australian and Queensland government’s advice regarding COVID-19 and are following the recommended guidelines from their health departments.
COVID19 Cancellation Policy:
To offer our guests flexibility over this uncertain time the following cancellation policy is in place:
We take our standards for hygiene and cleanliness very seriously. In response to the COVID-19 crisis, we have taken additional steps to ensure the safety of our guests and staff, which include:
Our cleaning and disinfecting protocols will be closely followed to clean room after guests depart with particular attention paid to high touch items such as light switches and door handles. Cleaning staff will operate under enhanced protocol to minimise the risk of contamination throughout the hotel.
We kindly request that if you are exhibiting symptoms of COVID-19 that you do not attend our premises pending your results from a COVID-19 test. If you begin to develop symptoms during your stay at Paradise on the Beach, we ask that you isolate in your room and inform reception so procedures can be followed in line with Queensland Health recommendations.
© Paradise on the Beach Resort Palm Cove 2021